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ABF.COM Again Confirmed As Best Web Site

FORT SMITH, Ark., Nov. 30, 2001 -- ABF Freight System, Inc.® has again been named a Web Business 50 AwardTM winner, placing www.abf.com among the best 50 of all Web sites. Sponsored by CIO magazine, this award recognizes Internet leadership and innovation among organizations around the world.

A team of CIO magazine editors, writers and Web development experts selected the top sites in business, government and nonprofit arenas. ABF®, UPS and Southwest Airlines were the only transportation providers on the award list, which includes Cisco Systems, ESPN, Lands' End and other recognized eCommerce leaders. Remarkably, abf.com is one of only two Internet sites to win this award in both 2000 and 2001. Complete coverage of the Web Business 50 Awards is featured in the December 1 issue of CIO magazine and at www.cio.com.

According to CIO magazine, these honored sites have "combined excellence in design and functionality to create a top notch experience for their consumers, business partners and other users... [These Web sites] have created new and ingenious ways to service their customers."

David Stubblefield, ABF President and CEO, commented, "CIO's recognition of ABF's eCommerce leadership across all industries, not just transportation, is gratifying. Receiving this honor two years running puts ABF in very rare company and reflects our commitment to pioneering new technologies for the benefit of our customers. Since its inception, the focus of abf.com has been to add value to the logistics process through innovation. From simple tracking to shipment rerouting to advanced logistics planning, ABF's Internet site has simplified shipping for thousands of customers."

"The eCenter tools at abf.com are head and shoulders above the competition," stated Sarah Frandle of National Business Furniture. Ms. Frandle added, "Using abf.com is like having an ABF employee in our office."

Other customers agree. "The ABF Web site gives me total visibility and control over my shipments, something I can't get from the other carriers," commented Patty Bilotti of Bilco Company. "Exclusive ABF features like Freight Bill Review and Charts & Graphs have greatly improved the way we manage our business."

John Tracy of Syracuse China Corporation added, "ABF's Web site has had a very positive impact on the way we manage our freight. We use abf.com every day for shipment status reporting, viewing POD's and more. We really appreciate the open and direct line of communication that abf.com provides."

Though ABF has received a steady stream of eCommerce awards, the company continues to introduce radical improvements in online customer service and supply chain management. In mid-2000, just after being named the best motor carrier Web site by CIO, abf.com was completely redesigned, offering a streamlined user interface and faster access to the most frequently used eCenter® tools. In addition, in late summer 2001, ABF released the next phase in eCommerce - a suite of highly advanced online Logistics Planning tools, including Historical Reports, Charts & Graphs, Optipool and Merge-in-Transit. No other motor carrier provides these tools. ABF's thorough comparison of motor carrier industry online tools can be found at www.abf.com/compare/. This study, similar to one published in the September 2001 edition of Inbound Logistics magazine, confirms ABF's dominant position in eCommerce.

CIO magazine is published by CXO Media, Inc. CXO Media serves corporate officers who use technology to thrive and prosper in this new era of business. CXO Media, Inc. is a business unit of IDG, the world's leading technology media, research and event company. Company information is available at www.idg.com.

ABF Freight System, Inc. is one of North America's largest and most experienced motor carriers, offering direct service to all 50 states, nine Canadian provinces, Guam and Puerto Rico. In addition to the carrier's broad service to Mexico, ABF provides guaranteed expedited service for time-critical and time definite shipments via its TimeKeeper® service. The carrier has been in continuous service since 1923 and reported record revenues and earnings in 2000. Earlier this year, ABF was named "Innovator of the Year" by Network World magazine. ABF is the largest subsidiary of Arkansas Best Corporation (NASDAQ/NMS-"ABFS").

Contact: Mr. Chris Baltz, Director of Marketing & Public Relations-ABF Freight System, Inc.-Telephone: 501-785-8803
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