The ABF Quality Process was initiated in 1984, based upon the principles of Philip Crosby & Associates. The goal is to consistently meet the agreed-upon requirements of internal and external customers and achieve total customer satisfaction through error-free work. Every ABF employee participates in the Quality Process.

The Fargo, North Dakota, service center branch manager is Bryan Bartz. Richard Jensen is senior account executive. Shawn Bernier is operations supervisor. Marylou Moen is clerk.

The Chester, Penn., service center branch manager is Fred Sorbello. Tom Powers is senior account executive. Andy Demarcantonio and Suzanne Sabatino are sales representatives. Operations supervisors are Gary Foley, Kathryn Gibbons and Michael Masciantonio. Clerks are Kate Casey, Jennifer Edwards, Lori Hill and Kathleen Margetich.

The South Bend, Indiana, service center branch manager is Ron Woolman. Jim Converse, Ed Rogers and Michael Pfannerstill are senior account executives. Charlie Bobbitt, John Bryan, Carrie Henry and Scott Strang are operations supervisors. Debra Anders, Robert Claffey, Michael Crance and Geraldine Frame are clerks.

The Carlisle, Penn., service center branch manager is Tim Thorne. Thomas Deglmann is district sales manager. Lorne Crawford and D.R. Smith are senior account executives. Jerry Hester is sales representative. The transportation supervisors are James N. Booth Jr., Lindsay Depew, Rich Dettrey, Gary Drake, Lee Edenbo, Harold Lau, Tom Little, Robert Martin, Brad Miller, John Nace, Eugene Platt, Doris Showaker, Gregory Varner, Wilmer Weaver, Chuck Witter, Clayton Wynn and David Ayers. The operations supervisors are Stephani Bassett,  Bradley Baylor, Steven Bobb, Jere Bollinger, William Coombe,  Matthew Dalbey, Nicholas Dellarciprete, Douglas Doersam, Steve Ebersole, Ariel Eisenhauer Jr., Mitch Friend, James Harlacher, Wendy Hockley, Frank Howard, Porter Linn, Samuel Mcloota, Gregory Michael, Thomas Milburn, Shane Miller, Alfred Odom, Stephen Rayno, John Roadcap, Tony Spagnola and Greg Teter. Office managers are Dennis Altland, Harry Durst, Burt Libby, Janet Luther and John Riley. Clerks are Melissa Anderson, Joan Bream, Lori Doyle, Dan Duncan, Robert Gross, Linda Guise, Bob Kimmel, Chris Lander, Kathy Riley, Marsha Rockwell and Jill Ruby.

Also see the ABF Web site for additional background: abf.com.

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