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Four ABF Freight Terminals Earn President’s Quality Awards

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ABF Freight Media Contact: Russ Aikman
Title: Director of Marketing and Public Relations
Phone: 479-785-8913
Email: raikman@freight.abf.com
 

ArcBest Media Contact: Kathy Fieweger
Phone: 479-719-4358
Email: kfieweger@arcb.com

Four ABF Freight® Terminals Earn President’s Quality Awards

  • Winners chosen based on extensive internal quality audit  
  • Terminals honored in Arkansas, Minnesota and North Carolina

FORT SMITH, Arkansas, March 31, 2016 — ABF Freight®, an ArcBestsm company (Nasdaq: ARCB), announces that four of its 248 terminals have earned the prestigious President’s Quality Award for their achievements in 2015: Fayetteville, Arkansas; St. Cloud and Minneapolis, Minnesota; and Winston-Salem, North Carolina.

“Every ABF Freight terminal employs the ABF Freight Quality Process to ensure our customers’ goods move through our network as efficiently and safely as possible,” said ABF Freight President Tim Thorne. “For decades, strict adherence to the Quality Process has set ABF Freight apart in the industry, and these high-achieving terminals are the best of the best — setting the pace for service excellence.”

Each terminal is presented with a President’s Quality Award trophy and earns a listing at the company’s Fort Smith General Office. Thorne, the ABF Freight Quality Implementation Committee, local employees and special guests attend the award ceremonies.

All ABF Freight terminals undergo extensive evaluations, including a nomination process, a quality awareness survey and an on-site validation audit by the ABF Freight Quality Implementation Committee. The process gauges customer satisfaction, resource management, damage/loss prevention and other performance indicators for the previous year.

The ABF Freight Quality Process uses a variety of tools, including a five-step problem elimination process: 1) define the problem; 2) fix the problem; 3) determine the root cause; 4) take corrective action; 5) evaluate and follow up. Quality seminars, job-skills training, focus groups and designated quality teams have ensured that quality at ABF Freight is a process, not merely a program. Based on principles developed by the late Philip Crosby, the process emphasizes ongoing prevention rather than end-of-line inspection. Identifying and eliminating the causes of problems improves service and requires no additional expenditure.

ABOUT ABF FREIGHT

ABF Freight® operates the core less-than-truckload network for North American shippers of all sizes who value quality and an exceptional experience. Our customers know we’ll find a way to deliver superior regional and long-haul LTL solutions. With easy access through a single point of contact to a broad array of logistics services at our sister companies, we meet all supply chain needs.

ABOUT ARCBEST

ArcBest Corporation® (Nasdaq: ARCB) solves complex logistics and transportation challenges. Our companies and brands – ABF Freight®, ABF Logistics®, Panther Premium Logistics®, FleetNet America®, U-Pack® and ArcBest Technologies – apply The Skill and The Will with every shipment and supply chain solution, household move or vehicle repair. ArcBest finds a way. For more information, visit arcb.com, abf.com, pantherpremium.com, fleetnetamerica.com and upack.com. ArcBest Corporation®. The Skill & The Will®.

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