ABF has been recognized as an industry leader in rating accuracy, with over 99.55% of all bills rated correctly.

BILLING
	On-line N.M.F.C. available to billing personnel in Q-NET, ABF's internal computer system.
	Bill of lading information for regular shippers is stored in Q-NET under the "Bill of Lading Maintenance" (BOL) system.
	Information entered in the "BOL" system is verified by ABF's Central Rate Department personnel for accuracy.
	Use of "BOL" system improves accuracy and simplifies billing data entry.

RATING
	Central Rate Department (CRD) located in Fort Smith, AR.
	Each freight bill moves through four steps at ABF's CRD:
	(1) Customer and City Coding (2) Commodity Identification (3) Rate Application (4) Auditing
	ABF's computer system uses an automatic coding system to match the following categories:
	Customer Number Applicable ABF Terminal Codes City, state/province and postal code
	Once matched, ABF's computer will identify the applicable tariff, rate base and pricing program to apply to each freight bill.
	ABF's computer is automatically rating over 91.76% of all bills.
	ABF internally audits bills for accuracy on a daily basis.