ABF has developed a distribution center and driver relay network toward three primary objectives:
Optimum miles that a shipment will travel.
Optimum handling of shipments.
Consistent transit times.
ABF averages 1.1133 transfers per shipment. This is accomplished through the use of 28' trailers and by consolidating freight at 10 strategically located distribution centers.
Fewer transfers result in less handling and improved performance in delivering shipments on time, intact, and damage-free.
Regular meetings are held to discuss claim prevention at all ABF customer service centers systemwide.
All employees receive training on proper freight-handling procedures.
ABF's Cargo Claims & Prevention Department distributes claim prevention posters to all ABF service centers which identify handling characteristics for specific ABF customers.
CUSTOMER EDUCATION
ABF employs full-time packaging engineers as members of our Cargo Claims & Prevention Department.
ABF employees and customers form focus groups to identify and work together to prevent loss and damage.
A review of our Cargo Claims & Prevention statistics will demonstrate ABF's ability to consistently move freight undamaged and at the correct piece count.
