At ABF, we will meet the agreed-upon requirements of our internal and external customers. Our commitment is to achieve total customer satisfaction through error-free work.
Quality at ABF is a process - not a program! It is on-going and without an end.
Based upon the principles of Philip Crosby & Associates.
At ABF every employee participates in the Quality Process.
THE QUALITY PROCESS FOSTERS TEAMWORK
Participative Management.
Employee involvement in the decision-making process.
Attitude Improvement.
The elimination of hassle in the workplace improves responsiveness to customers' needs.
Communication.
Internal and external.
Flexibility.
Willingness to consider special requests.
HOW QUALITY WORKS AT ABF
Education.
Quality seminars and job skills training.
Quality Teams.
Customer service center, regional and corporate.
Focus Groups.
Assistance and involvement with customers on solving mutual problems.
Partnership.
Between individuals, service centers and customers.
QUALITY IMPROVEMENT PROCESS
When a problem does arise at ABF, our employees will follow the Five-Step Problem Elimination Process to solve the problem and prevent the same problem from recurring. We evaluate the effectiveness of the corrective action through measurement.