ABF Freight System, Inc. - 2004 Success Stories

Providing Customized Solutions – One Customer at a Time

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Sundries distributor faced with 7.5 ton shipment: One phone call and they get a seamless solution
Retail supplier requires responsive partner: Proactive collaboration yields superior performance
Returns process lacked coherence: Online Returns Center streamlines process
Billing discrepancies were unexplained: Switch to ABF yields equitable solution
Online wholesaler needed seamless link: Instant results obtained from abf.com
Third party delivery proved effective, but inefficient: Partners eliminate third party, streamline process
Delivered on time, but systems not ready: ABF retrieves, stores, then redelivers products
Pharmaceutical sales reps idled by indefinite delivery times: TimeKeeper® provides a time-critical, time-definite solution
Costs of returned merchandise eroded profit margin: Collaboration yields improved logistical processes
Transparent link needed to track shipments: Dedicated Web site developed with eCenter
New product required costly handling: Review process yields custom solution
200-year-old buildings required flexibility: ABF proves the old adage 'less is more'
Weapons shipment undelivered by bankrupt carrier: Manufacturer engages a 'proven transportation leader'
Fabricator sought competitive edge in shipping: ABF finds way to move more with fewer trucks
Expectations weren't being communicated: Focus group quickly rectifies the situation
Indifference had led to undetected delays: Work ethic drives constant improvement
Switch to third-party logistics proved costly: 'Low prices' doesn't often mean 'low costs'