Switch to ABF yields equitable solution

We’ve all dealt with people who give the impression that they don’t much care for their job. And since dealing with customers is part of their job, they don’t seem to hold a very high regard for customers, either.

As far as your business is concerned, they seem completely ambivalent. 

Conversely, we’ve all dealt with people who surprised us with their initiative and professional demeanor. They don’t wait to be asked before they take action to improve a process. They just do it because it’s the right thing to do.

Consider, for example, the wholesaler of framed artwork who became frustrated that his freight bills were always significantly higher than had been quoted. The inconvenience of additional paperwork prompted by each invoice compounded the aggravation of paying more than expected.

The discrepancies continued despite repeated calls to the carrier. Surprisingly, no one at this carrier would ever take time to explain either why billing charges had occurred or how to minimize them.

So, finally, the wholesaler switched to ABF.

An ABF pricing analyst quickly determined that weight and class inconsistencies had accounted for the earlier problems. Now, the wholesaler simply logs on to abf.com and uses his I.D. number for an accurate quote on each shipment. No more discrepancies. No more frustrations.

At ABF, great service is a passion. We operate with a corporate culture marked by a strong sense of obligation to helping each customer excel.

And, by the way, we love our job.

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Do you have a similar situation? Or perhaps you'd like to give us some feedback. We'd love to hear from you! E-mail us at marketing@abf.com.