ABF Freight System, Inc. - Success stories By Topic

Providing customized solutions – one customer at a time.

Read through our recent success stories by clicking on the following topics or view the stories by date.

ABF Web Site

Shipment tracking calls overload customer service: Transparent Links boosts service while reducing calls
Online wholesaler needed seamless link: Instant results obtained from abf.com
Transparent link needed to track shipments: Dedicated Web site developed with eCenter

Claims Free Freight

Weapons shipment undelivered by bankrupt carrier: Manufacturer engages a 'proven transportation leader'
Switch to third-party logistics proved costly: 'Low prices' doesn't often mean 'low costs'

Customer Service

Sundries distributor faced with 7.5 ton shipment: One phone call and they get a seamless solution
Compressed timetable strains logistical coordination: Teamwork and strategic support yields success
Shipment needed to avoid shut-down: Third-day delivery completed in a day
Weapons shipment undelivered by bankrupt carrier: Manufacturer engages a 'proven transportation leader'

Enhanced Productivity

Shipment tracking calls overload customer service: Transparent Links boosts service while reducing calls
Retail supplier requires responsive partner: Proactive collaboration yields superior performance
Returns process lacked coherence: Online Returns Center streamlines process
Third party delivery proved effective, but inefficient: Partners eliminate third party, streamline process
Pharmaceutical sales reps idled by indefinite delivery times: TimeKeeper® provides a time-critical, time-definite solution
New product required costly handling: Review process yields custom solution
Indifference had led to undetected delays: Work ethic drives constant improvement

Flexible Solutions

Sundries distributor faced with 7.5 ton shipment: One phone call and they get a seamless solution
Delivered on time, but systems not ready: ABF retrieves, stores, then redelivers products
Pharmaceutical sales reps idled by indefinite delivery times: TimeKeeper® provides a time-critical, time-definite solution
New product required costly handling: Review process yields custom solution
200-year-old buildings required flexibility: ABF proves the old adage 'less is more'

Logistics Management

Compressed timetable strains logistical coordination: Teamwork and strategic support yields success
Returns process lacked coherence: Online Returns Center streamlines process
Third party delivery proved effective, but inefficient: Partners eliminate third party, streamline process
Delivered on time, but systems not ready: ABF retrieves, stores, then redelivers products
Costs of returned merchandise eroded profit margin: Collaboration yields improved logistical processes
200-year-old buildings required flexibility: ABF proves the old adage 'less is more'
Expectations weren't being communicated: Focus group quickly rectifies the situation
Switch to third-party logistics proved costly: 'Low prices' doesn't often mean 'low costs'

Online Shipping Tools

Shipment tracking calls overload customer service: Transparent Links boosts service while reducing calls
Online wholesaler needed seamless link: Instant results obtained from abf.com
Transparent link needed to track shipments: Dedicated Web site developed with eCenter

Problem Solving

Sundries distributor faced with 7.5 ton shipment: One phone call and they get a seamless solution
Shipment needed to avoid shut-down: Third-day delivery completed in a day
Cavalier attitude compromised quality: Shipper discovers quality carrier
Returns process lacked coherence: Online Returns Center streamlines process
Billing discrepancies were unexplained: Switch to ABF yields equitable solution
Costs of returned merchandise eroded profit margin: Collaboration yields improved logistical processes
New product required costly handling: Review process yields custom solution
200-year-old buildings required flexibility: ABF proves the old adage 'less is more'
Fabricator sought competitive edge in shipping: ABF finds way to move more with fewer trucks
Expectations weren't being communicated: Focus group quickly rectifies the situation
Indifference had led to undetected delays: Work ethic drives constant improvement

Quality Process

Compressed timetable strains logistical coordination: Teamwork and strategic support yields success
Retail supplier requires responsive partner: Proactive collaboration yields superior performance
Cavalier attitude compromised quality: Shipper discovers quality carrier
Billing discrepancies were unexplained: Switch to ABF yields equitable solution
Fabricator sought competitive edge in shipping: ABF finds way to move more with fewer trucks
Switch to third-party logistics proved costly: 'Low prices' doesn't often mean 'low costs'

Safety and Security

Weapons shipment undelivered by bankrupt carrier: Manufacturer engages a 'proven transportation leader'

Supply Chain Partner

Retail supplier requires responsive partner: Proactive collaboration yields superior performance
Shipment needed to avoid shut-down: Third-day delivery completed in a day
Cavalier attitude compromised quality: Shipper discovers quality carrier
Online wholesaler needed seamless link: Instant results obtained from abf.com
Third party delivery proved effective, but inefficient: Partners eliminate third party, streamline process
Delivered on time, but systems not ready: ABF retrieves, stores, then redelivers products
Costs of returned merchandise eroded profit margin: Collaboration yields improved logistical processes
Transparent link needed to track shipments: Dedicated Web site developed with eCenter
Fabricator sought competitive edge in shipping: ABF finds way to move more with fewer trucks
Expectations weren't being communicated: Focus group quickly rectifies the situation
Indifference had led to undetected delays: Work ethic drives constant improvement