Document Retrieval by E-mail

ABF® realizes that shipment visibility is one of the most critical aspects of transportation management. For that reason, we offer a variety of avenues for you to easily access your documents, including many online tools like Tracking & E-mail Notification, Status Reports, and Shipment Planner.

In addition to these resources, when you may not be online, you can request document information via e-mail. To use this feature, simply send an e-mail message to ABF that includes your shipment reference numbers by following these steps.

Formatting a Message for Document Retrieval by E-mail

Set the message "TO" address to "docs@abf.com". To have the document returned to other e-mail addresses in addition to your address, type "TO:" or "CC:" followed by a space and the e-mail address. This step is optional. To retrieve a document you will need to provide your ABF account number, type "ACCT" followed by a space and then your account number. Directly after the account number, type a space and "KEY" followed by a space and your key value. Your "KEY" value is displayed below. A "KEY" value is not required if the document requester e-mail address is the same as the e-mail address setup within ABF's system. Visit myABF if you would like to review or modify your myABF settings. To retrieve a document, type the reference type (e.g. "PRO") followed by a space and the corresponding reference number. Valid reference types include: "PRO", "BOL", "PO", and "CUST". If a reference type has not been entered on the request, "PRO" will be assumed. Directly after the reference number, type a space followed by the document type. Valid document types include: "BOL", "DR", "PSL", "WSL", "WRP", "WINS", "CUS", "CBL", "CON", and "RECO". Following the document type, type a space and the format type. Valid image format types include: "TIF", "JPGLOW", and "JPGHIGH". If a format type is not included as part of the request, your document will be returned in the image format of "JPGHIGH". Valid Reference Types PRO - ABF Pro Number BOL - Bill of Lading PO - Purchase Order CRN - Customer Reference Number   Valid Document Types BOL - Bill of Lading DR - Delivery Receipt PSL - Packing Slip WSL - Weight and Research Certificate WRP - Weight and Research Picture WINS - Weight and Research Inspection CUS - Customs Document CBL - Corrected Bill of Lading CON - Contract RECO - Reconsignment Authorization   Valid Image Format Types TIF - TIFF Image JPGHIGH - JPEG Image High Quality JPGLOW - JPEG Image Low Quality You may list up to 100 documents in a single e-mail message. Be sure to type each entry on a new line. All documents will be returned in separate e-mails. For example, if you request 10 documents you will receive 10 e-mails. Example E-mail: TO: JOHNDOE@ABF.COM ACCT 999999 KEY CCCCXXXXAAAABBBBCCCCDDDDEEEEXX PRO 0123456789 BOL PRO 111222333 BOL TIF BOL Z991122 DR JPGLOW PO TEST934POXX DR JPGLOW

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Questions? Contact the ABF Help Desk at (479) 785-8900 if you need assistance in retrieving your document by e-mail.