Rerouting Shipments      

1. Enter the ABF pro number. 
2. Click the “Submit” button to retrieve the freight invoice and reroute request form for this shipment.

Note: You may also reroute a shipment directly from a status report.

1. Enter your name and e-mail address in the “Reroute Requested By” section.
2. Enter the company and location information for the new destination in the “New Consignee” section. 
3. If the shipment is coming to you, you will have the options “Change My Information”, “View My Locations”, and “Clear”.  Your contact and location information may be filled in for you. This option is set be selecting “Auto-Fill My Information”.  If this option is set, you may change your information by clicking on “Change My Information”. If you have multiple locations, you can click “View My Locations” and choose a different location. 
4. If necessary, you may provide additional comments regarding the shipment and/or new destination delivery.
5. Click the “Submit” button to process you reroute request. You will receive notification via e-mail of the change as well as a new freight invoice.
6. If necessary, you may reference the associated freight invoice for the shipment. This document is located below the reroute request form. Also, you may download a printer-friendly version of this invoice document.

What shipments may I reroute?

The shipper may reroute any in-transit shipment. The consignee may only reroute in-transit, collect shipments. 

When will my shipment be rerouted?

The rerouting will occur at the first possible opportunity within the ABF system. 

When will I be notified that the shipment is rerouted?

ABF will typically respond, by email, within one hour (7:00am - 2:00am Central Time, Monday thru Friday). Our email reply will confirm the reconsignment and provide revised charges.